BUSINESS JOURNEYS WITH AI
To facilitate business leaders, or Masters as we call them on their Journeys - programs, initiatives and activities. Master Collections, our Enterprise SaaS Platform, is built completely around a unique Journey Construct.
Master Collections orchestrates each step in the Journey, using AI and the newest collaborative techniques to add purpose, richness, and impact. This rich set of services is packaged in 5 powerful Engines.
The Platform enables Masters to execute journeys radically better. Below the surface, Master Collections does a lot of groundwork in the Cloud. Those interested should read about the Foundations.
ORCHESTRATING BUSINESS JOURNEYS WITH MASTER COLLECTIONS
With the Journey at the Heart, Master Collections hosts a unique journey construct, called PACE, four special books
The Journey itself
A new Journey is defined on the fly with just a few clicks. Each Journey starts with a mission: what is the intent to impact? It has a well defined reach: which geographical scope, domains, sectors?
A Journey has an evolving timeline. As it evolves, more and more events are registered. A Journey is driven by a team and targets an audience. Communication happens via a special Teams channel.
Every Master will at any point in time run a handful or even dozens of Journeys. Some just started, others are in full motion or touching down. A clear dashboard shows progress for each Journey.
The Purpose Book
The P in PACE
Why a Journey is undertaken is an essential question, even before all actions, content and emotions take their course. The answer to this question is given in the Purpose Book.
The Purpose Book is built around value logic. First one defines the true purpose of the Journey and from there the steps that drive the desired value. Steps that become more & more concrete.
With a unique approach, Master Collections allows KPIs from a library to be clicked to the value drivers and these KPIs will be tracked throughout the Journey and guide actions & corrections.
The Action Book
The A in PACE
A Journey contains an endless sequence of actions and it is the Action Book that structures & visualises these in a myriad of ways. All actions are tracked on speed & effort KPIs.
The Action Book contains three levels of overview. The Strategic Roadmap shows all projects & activities through so-called swim lanes. Projects contain Kanbans which have Tasks.
Digital Task Management in the Platform is powerful and easy. Tasks for master & team - sorted, filtered & visualised brilliantly. Actions from ideations, meetings and elsewhere are all tracked.
The Content Book
The C in PACE
Countless content pieces reflect a Journey. Think about mails, reports, minutes, actions, mind maps, presentations, spreadsheets, and so on. All these are gathered in the Content Book.
The Content Book is built on top of Microsoft SharePoint combining a set of AI services to find, summarize, translate, share, track and organize contents.
Unique about the Content Book is that it allows master & team to collaborate on all information related to a Journey, regardless of where the content comes from.
The Emotion Book
The E in PACE
A Journey benefits from Master Collections as it unlocks insights from facts and allows actioning on those. Equally important is that master & team address the emotional side of Journeys.
The Emotion Book offers master & team a systematic view on mood & engagement of both the team and the target addressed in a Journey. Like the others, this book also has its own KPIs.
Master Collections naturally takes care of the privacy delicacy. The uniqueness of the Emotion Book is that it addresses the Achilles heel of most Journeys: change management.
ENGINES OF MASTER COLLECTIONS
The 5 Engines in Master Collections – Insights, Creation, Collaboration, Execution, Governance – give it unmatched orchestration power
Insights engine offers master & team proactive and actionable insights using machine learning, artifical intelligence & rich curated content.
The engine operates across the platform and delivers insights, using configurable alerts, notifications and contextual feeds.
It offers personalised dashboards which underpin rich KPIs across sectors & domains & insights from a bouquet of subscriptions.
Creation engine offers master & team rich management techniques and consulting frameworks in digital form.
Some prominent ones include: Ideation, Mind maps, Kanbans, 2x2 Matrix, Process Flow Diagrams, Business Case.
Content created using the engine is context aware, collaboratively created & can be shared within & outside the organisation.
Collaboration engine equips master & team to work in real time with any customer, supplier, partner or employee.
It offers multi channel orchestration backed by a unique meeting manager with instant transcribing, actioning & sentiment analysis.
Collaboration can be done across devices & on the go and offers means to reach out to many with surveys & campaign mangement.
Execution engine enables master & team to stay on top of their strategic and operational activities guided by a proactive AI assistant.
A 360-degree portal comprising journeys, tasks, meetings, emails, favorites and documents, ensures master & team never miss a beat.
Rich KPIs and scorecards across Journeys & Books ensure they never lose sight of the outcomes and correct whenever appropriate.
Governance engine helps master & team to engage with all of stakeholders and reconcile peer-to-peer work with internal rules.
Using multiple instruments like social media listening and surveys, master & team can stay on top of mood & movement of stakeholders.
Role-based access control and well designed ecosystem modes ensure that actioning in the platform respects corporate rules.
FOUNDATIONS OF MASTER COLLECTIONS
Enterprise grade – secure, GDPR compliant, cloud-based, voice & swipe activated, wired to the enterprise & external content
Foundation of Trust
Digital security is key for every enterprise. Master Collections runs on the European data centres of Microsoft Azure Cloud, which assures top standards when it comes to security and up time.
Access to Master Collections is provided via a single log-in with the usual enterprise ID & login; using Microsoft enterprise security layers, encryption & role-based access control.
Master Collections is compliant to GDPR standards and in addition has various mechanisms to assure privacy of users, despite its natural mission to foster transparency in the enterprise.
Foundation of Cohesiveness
Though Master Collections is deep and wide, it can be trained to a user in not more than 2 days thanks to common sense architecture and smart design.
Unparalleled consistency allows master & team to use a wide array of software services with the same signature instructions. The user interface is a revolutionary combination of voice and swipe.
All services use high levels of contextualization to stream information directly to the user’s fingertips. Wherever possible, the platform recommends next steps and connects the dots.
Foundation of Connectivity
Master Collections is designed to act as an orchestration hub in the enterprise. Wired to the big enterprise systems & data warehouse, it streams all info relevant for a Journey to master & team.
As Master Collections is built on top of the newest generation of Microsoft communication & office systems, it allows direct touch of everyone inside and outside the enterprise.
Many gateways (APIs) connect Master Collections with a multitude of content providers to augment master & team, making the Platform a giant iPod with rich iTunes business contents.
Foundation of Linking
Master Collections is a rich Platform for everyone in an enterprise. Moreover, the Platform allows master & team to reach far beyond the frontiers for their own enterprise.
Undertaking Journeys with customers, suppliers and partners in the value chain of the enterprise, Master Collections has various so-called Ecosystem modes. Each mode is fully secured.
Unlike classical enterprise systems that tend to focus on either employees or customers or suppliers, Master Collections allows to target any of these categories with its services.
Foundation of Learning
While Master Collections makes it easier for master & team to orchestrate Journeys on the fly, it also augments individual & collective learning.
By digitalizing Journeys and all surrounding communication & engagement, Master Collections registers new patterns, allowing both the Platform and master & team totally new learning.
Machine Learning allows the Platform to better understand the preferences of master & team and also to provide unexpected new insights through forecasting, anomaly detection and next steps.
MASTER COLLECTIONS BY MAISTERING
Enterprise journey orchestration platform that helps leaders shape their business.